Unfortunately, we do not accept returns for items that are simply unsuitable or do not work for you, especially for perishable goods such as food, syrups, and powders, or for customised products. To be eligible for a return, the item must meet specific conditions: it must be unopened, unused, in its original packaging, and accompanied by proof of purchase. If the item is faulty or damaged upon arrival, please contact us at info@bobateacompany.co.uk with photographic evidence, and we will evaluate the issue to make it right.
You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.
Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.
You can contact us by email. You can also open a chat with us by clicking the link provided and let us know if you have any questions or concerns.
We do not offer refunds for products simply because you don’t like them. As many of our items are perishable (e.g., food, syrups, powders) or customised, they are non-refundable unless they are faulty or incorrectly described. If you believe there is an issue with the product, such as damage or a defect, please contact us at info@bobateacompany.co.uk with evidence, and we will review your case.
To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.